Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the Brand Baddies website (www.brandbaddies.biz) and any services provided by Brand Baddies, operated by Lisa [Surname], trading as Brand Baddies (“we”, “us”, or “our”).

By accessing or using our Site or working with us, you agree to be bound by these Terms. If you do not agree, please do not use our services or this website.

PLR Products & Templates – No Refund Policy

All PLR (Private Label Rights) products, digital templates, and downloadable content sold through Brand Baddies are non-refundable.

Why? Because these are instant digital downloads — once you’ve got the goods, there’s no way to “return” them. That means we can’t offer refunds, exchanges, or cancellations. Just like you can’t unsee your ex’s cringey Insta stories, you can’t un-download a digital file. 😅

By purchasing, you acknowledge and agree that you’re getting immediate access to content that can’t be taken back — so please double-check what you’re buying before hitting that checkout button.

If you have any questions about what’s included, slide into our DMs or email us before buying — we’re always happy to help!

1. WHO WE ARE

Brand Baddies is a UK-based branding and digital marketing agency supporting female entrepreneurs with the following services:

  • Meta Ads setup & management
  • Social media content creation and scheduling
  • Branding and visual identity design
  • Logo design and brand collateral
  • Website design using WordPress and the Divi theme
  • Marketing consultancy and coaching
  • Content creation (graphics, templates, copy)
  • AI Tools & Intergrations
  • PLR & Template sales

Our services are provided remotely unless otherwise agreed in writing.

2. SERVICE TERMS

When you agree to work with us, you will receive a proposal or quote that outlines the specific services, timelines, fees, and deliverables. This agreement becomes legally binding once both parties accept the scope of work in writing (via email, signed contract, or digital agreement).

All work is carried out by Brand Baddies on the understanding that the client has agreed to the following terms.

3. CLIENT RESPONSIBILITIES

To ensure smooth delivery of services, clients agree to:

  • Provide all content, assets, access, and information required in a timely manner
  • Communicate clearly and respectfully
  • Review and approve work promptly to avoid delays
  • Honour agreed deadlines for feedback and sign-off
  • Ensure they have the legal right to use any materials (e.g. images, logos, fonts) they provide

Failure to provide required materials or feedback may result in project delays or additional charges.

4. PAYMENT TERMS

All pricing is agreed upon in advance, with terms confirmed in the proposal or invoice. Unless otherwise stated:

  • A non-refundable deposit (typically 50%) is required upfront to secure your booking
  • The remaining balance is due upon completion of the project, prior to final delivery or website launch
  • Monthly/weekly services (e.g., ad management or social media retainers) are invoiced in advance and due before the start of each month/week
  • All invoices are due within 24 hours of issue unless otherwise stated
  • Late payments may incur a 5% fee for each 7-day period they remain unpaid

We reserve the right to pause or cancel services for overdue invoices.

5. CANCELLATIONS & REFUNDS

If you choose to cancel a project:

  • Deposits are non-refundable
  • Work completed up to the point of cancellation will be invoiced and must be paid in full
  • Monthly/weekly retainers may be cancelled with 30 days’ written notice
  • Meta ads and Social Media Management can not be cancelled for the first 3 months.

We reserve the right to cancel a project at any time if the client breaches these Terms, behaves inappropriately, or fails to cooperate, in which case no refunds will be issued.

Minimum Commitment Period

Due to the nature of digital marketing and the time required to generate meaningful results, all Meta Ads Management and Social Media Management services are subject to a minimum contract term of three (3) months.

By entering into an agreement for either of these services, the client agrees that the contract cannot be cancelled, paused, or downgraded within the initial 3-month period. After this period, services will continue on a rolling monthly basis and may be cancelled with 30 days’ written notice.

Early termination within the 3-month period will result in the full remaining balance being due immediately.

6. INTELLECTUAL PROPERTY

All work created by Brand Baddies, including designs, content, templates, and websites, remains our intellectual property until full payment is received.

Once paid in full:

  • You receive a licence to use the deliverables for your own business purposes
  • We retain the right to showcase the work in our portfolio, website, or marketing unless a written NDA is in place
  • You may not resell or redistribute our work without express permission

All content and templates provided to you are for your use only. You may not copy, share, or distribute our work to third parties or use it in any way that breaches our copyright.

7. WEBSITE DESIGN SPECIFICS

For website projects:

  • You will need to purchase and provide login access for your domain, hosting, and WordPress installation
  • You are responsible for all plugin licences unless otherwise agreed
  • We are not liable for issues caused by third-party platforms (e.g. WordPress, Divi, plugins, hosting)
  • We recommend clients keep their site backed up and updated regularly

Once handed over, website maintenance becomes the client’s responsibility unless you are on a maintenance plan with us.

8. ADS & MARKETING RESULTS

While we bring strategy, expertise, and effort to all ad campaigns and marketing services, we cannot guarantee specific results, including reach, engagement, sales, or conversions.

Performance may vary based on multiple factors including industry, budget, audience, and competition. By working with us, you accept these variables and understand that marketing results are not guaranteed.

9. COMMUNICATION & BOUNDARIES

We work Monday to Friday, typically between 9am–4pm UK time. We aim to respond to emails within 1–2 business days. If urgent communication is needed, this must be arranged in advance.

Please respect boundaries—DMs, weekend calls, or out-of-hours messages may not be responded to unless pre-agreed.

10. LIABILITY

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • We do not accept responsibility for losses arising from errors, downtime, third-party platform changes, or technical failures
  • You are responsible for ensuring that any content, claims, or data you ask us to use is accurate and compliant with applicable laws

Our total liability for any claim arising out of this agreement is limited to the amount paid by the client for the service in question.

11. CONFIDENTIALITY

We value discretion and confidentiality. Any information shared with us in relation to your business will remain confidential and only be used to complete the services agreed.

We ask that clients also respect our business practices, templates, and methods and do not share them with others.

12. DATA PROTECTION

We handle your personal data in accordance with UK GDPR. Please see our Privacy Policy for full details on how we collect, store, and use your information.

13. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version will always be available on our website. By continuing to use our services or Site, you accept any updated terms.

Last updated: 17 June 2025
Contact: info@brandbaddies.biz
Website: www.brandbaddies.biz